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How To Use

Somerset Lifeline is an emergency response system offering 24 hour support from our Somerset based staff at the touch of a button. We offer peace of mind to help older, frail or disabled people to live independently in their own home.

Somerset Lifeline is really simple to use and we’ll even visit you to make sure everything is set up properly so you don’t need to worry about a thing.

The alarm unit simply plugs into your electric socket and telephone line and then the pendant can be worn around your wrist or your neck so that you can call for help quickly and easily.

At the touch of a button you will be connected to our Somerset based staff in the contact centre. They will assess what help you need – whether it is simply reassurance, contacting a keyholder or calling the emergency services.

If you’d rather install the Lifeline unit yourself we’ve included a simple guide here.

How to get started
How it works

Lifeline is an emergency alarm comprising a button worn on the wrist or around the neck, and a small alarm unit that plugs into your electricity socket and phone line. At the touch of a button help is on hand from our Somerset based response team 24 hours a day, 365 days a year.

Step 1

Step 1

Press the button on your pendant or wristband and the base unit immediately connects to our 24-hour response team

Step 2

Step 2

An operator will answer your call and contact either your nominated key holder or the emergency services if they are needed

Step 3

Step 3

Help will be with you as soon as possible.

If you have our Lifeline Response service our officers could be called to your home to assist