Please find below all of our frequently asked questions. Is your question not answered? Not to worry, head over to our contact page to get in touch and we will be happy to answer.
Yes, anybody can have a Lifeline alarm, simply use the Contact Page to make a referral or enquiry.
No you do not need to be referred. It’s really easy to refer, see our Referrals page, contact us here or phone us on 0300 123 2224 find out more. We are happy to take referrals from any agency including friends, family, neighbours, carers, hospitals, social workers and GPs.
There is a minimum 3 month contract length, and ask all of our clients to give a month's notice if they no longer require the alarm
If you don't answer we will call your emergency contacts or the emergency services. If you have the response service, a member of our 24/7 emergency response team will attend to check you are ok. We will always act on every call we receive until help is on its way.
Up to 50m, but we will always test the pendant range for your property and garden when we visit.
Many clients are exempt from VAT due to illness or disability. We will discuss this with you when you call us on 0300 123 2224 or at your demonstration. Or simply contact us here
Yes, we are a member of the Telecare Services Association (TSA).
We may on occasion contact you for this information, for example, if you pay yearly and a refund is due at some point during the closure process, we may ask you to provide your bank details. The caller can always be verified by pressing your pendant or button on your unit at any time.