Give us a call on

0300 123 2224

How to get started
How it works

Somerset Lifeline is an emergency alarm comprising a button worn on the wrist or around the neck, and a small alarm unit that plugs into your electricity socket and phone line. At the touch of a button help is on hand from our Somerset based response team 24 hours a day, 365 days a year. For more information see our in depth Somerset Lifeline User Guide

Step 1

Step 1

Press the button on your pendant or wristband and the base unit immediately connects to our 24-hour response team

Step 2

Step 2

An operator will answer your call and contact either your nominated key holder or the emergency services if they are needed

Step 3

Step 3

Help will be with you as soon as possible.

If you have our Lifeline Response service our officers could be called to your home to assist

Choose the right plan for you
Payment Plans

Pay monthly or annually – whichever suits you best. Once you’ve paid the £45.00 one-off set up fee there are no hidden costs – pay either monthly or yearly and relax knowing that Somerset Lifeline is ‘There for You.’

Weekly Plan

£5.86 per week + vat*

A weekly plan is best for customers who like spreading the cost over the year. 

  • Suitable for customers with a Landline 
  • Pendant
  • 24/7 Operator Assistance

*Where applicable

Annual Plan

£304.72 per annum + vat*

Pay the bill just once a year and then you don’t have to worry about monthly payments.

  • Suitable for customers with a Landline 
  • Pendant
  • 24/7 Operator Assistance

*Where applicable

Digital Hub Weekly Plan

£7.92 per week + vat*

A weekly plan is best for customers who like spreading the cost over the year.

  • Suitable for customers without a landline.
  • Pendant
  • 24/7 Operator Assistance

*Where applicable

Digital Hub Annual Plan

£411.84 per annum + vat*

Pay the bill just once a year and then you don’t have to worry about monthly payments.

  • Suitable for customers without a landline.
  • Pendant
  • 24/7 Operator Assistance

*Where applicable

Response Service Weekly Plan

£6.90 per week + vat*

A weekly plan is best for customers who like spreading the cost over the year.

  • Pendant
  • 24/7 Operator Assistance
  • Lifeline Officer Response Assistance

*Where applicable

Response Service Annual Plan

£358.80 per annum + vat*

Pay the bill just once a year and then you don’t have to worry about monthly payments.

  • Pendant
  • 24/7 Operator Assistance
  • Lifeline Officer Response Assistance

*Where applicable

Digital Hub Response Service Weekly Plan

£9.46 per week + vat*

A weekly plan is best for customers who like spreading the cost over the year. Suitable for customers without a landline.

  • Pendant
  • 24/7 Operator Assistance
  • Lifeline Officer Response Assistance

*Where applicable

Digital Hub Response Service Annual Plan

£491.92 per annum + vat*

Pay the bill just once a year and then you don’t have to worry about monthly payments. Suitable for customers without a landline.

  • Pendant
  • 24/7 Operator Assistance
  • Lifeline Officer Response Assistance

*Where applicable

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Unsure which of plans is for you?

Whether you’ve got questions about paying monthly or annually or would like to know more about our Digital Hubs, or our Lifeline Response Service we are happy to talk through the options with you

Digital Shift

BT announced in 2017 that they would be moving their analogue telephone lines to a faster digital system, which means that after 2025 you will no longer have an option to plug your landline into a socket on the wall but it will instead be plugged into a Wi-Fi router.

This change affects everyone with an existing phone line including Lifeline customers and the transition to the new digital system is planned to be completed by 2025. Please do not worry about this change as your telephone provider will contact you when work is to begin in your area.

If you have any issues or concerns after transferring over to digital please call us on 0300 123 2224 where we can assist and talk through the options available to you

Digital Shift